FM-2024-0847
Medium Priority
Emergency Exit Audit - All Buildings
Agents
People
Tenant reports the issue started around 6:30 AM when staff arrived. Multiple complaints from Zone 3-East occupants. Priority escalated due to executive offices in affected area. Initial report came from Sarah Chen who noted the temperature was noticeably warmer than usual.
Checked with building ops - no scheduled maintenance on AHU-3E. Last service was 3 months ago (routine filter change). Reviewed maintenance-log.xlsx and confirmed no anomalies in recent history.
Mike Torres dispatched at 10:15 AM. He confirmed the cooling coil valve on AHU-3E is showing 100% open but not achieving target temps. Actuator making clicking noise - possible mechanical failure. See bms-alerts.pdf for full diagnostic output.
Temporary workaround: Increased airflow to adjacent zones to compensate. Building Manager notified of potential parts order needed. Checking vendor availability for Belimo actuator replacement.
Stages
Case Intake
Completed 3 hours ago
Instructions
Receive and log the incoming service request.
- Create case from request
- Verify requester information
- Capture initial complaint details
System
3 hours ago
Sarah Chen
Requester
3 hours ago
Triage & Prioritization
Completed 2.5 hours ago
Instructions
Assess urgency and assign appropriate priority level.
- Classify issue type
- Assess business impact
- Set priority level
Triage Agent
AI Agent
2.5 hours ago
Initial Assessment
Completed 1.5 hours ago
Instructions
Verify the reported issue and gather initial diagnostics from the BMS.
- Review BMS alerts for Zone 3-East bms-alerts.pdf
- Confirm temperature anomaly with sensors
- Check recent maintenance history maintenance-log.xlsx
BMS Assistant
AI Agent
2 hours ago
BMS Assistant
AI Agent
2 hours ago
BMS Assistant
AI Agent
1.5 hours ago
4
On-Site Inspection
Started 1 hour ago
Instructions
Dispatch technician to inspect the AHU and identify root cause.
- Schedule technician dispatch
- Inspect AHU-3E unit
- Document findings with photos inspection-report.pdf
Dependencies 4/20
Check supply air temperature
3/3
Verify actuator control signal
2/4
Measure differential pressure across filter
0/2
Verify return air flow rate
2/2
Inspect fan belt tension
0/3
Check valve linkage alignment
1/3
Verify VFD frequency output
1/2
Inspect cooling coil condition
4/4
Check condensate drain line
0/2
Inspect damper operation
0/4
Test outdoor air sensor
1/3
Test chilled water valve operation
5/5
Verify mixed air temperature
0/2
Check economizer controls
0/5
Inspect heating coil
2/4
Verify BMS communication
0/3
Check discharge air setpoint
1/2
Test zone temperature sensors
0/6
Inspect ductwork insulation
0/3
Check refrigerant pressure levels
0/4
Dispatch Coordinator
AI Agent
1 hour ago
Mike Torres
55 min ago
Mike Torres
25 min ago
5
Repair Planning
Planned
Instructions
Create repair plan and procure necessary parts.
- Identify required parts
- Check parts inventory
- Order parts if needed purchase-order.pdf
6
Repair Execution
Planned
Instructions
Complete necessary repairs to restore system operation.
- Perform repair work
- Replace faulty components
- Document work performed
7
Testing & Verification
Planned
Instructions
Verify system is operational and performing to specification.
- Test system operation
- Verify temperature control
- Monitor for 30 minutes
8
Closeout
Planned
Instructions
Confirm resolution with requester and update records.
- Verify comfort levels restored
- Get sign-off from requester
- Update asset records asset-update.json